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RIDER POLICIES:

Rider Policies ensure things run smoothly from scheduling a trip, to your timely arrival at your destination and safe return home. Therefor, to ensure a pleasant experience for clients and drivers the following guidelines need to be followed:

  1.  No Smoking or Tobacco Products

  2. No Food or Drinks

  3. No Alcohol, Drugs, or Weapons

  4. No Disruptive Behavior (This could result in loss of transportation privileges

  5. Seat belts must be worn at ALL times by ALL passengers

  6. Booster seat must be used by those 4 to 8 years of age who are under 4'9" provides by the parent/guardian

  7. Children under the age of four (4) or weigh under forty (40) pounds must be secured in a federally approved child safety seat provided by the parent/guardian

  8. An adult must accompany children under the age of Thirteen (13) except when contractually obligated

  9. A Personal Care Attendant (PCA) may ride for free when medically and physically necessary. This may be a family member, friend, neighbor etc.

  10. Drivers are NOT permitted to enter a passengers residence

  11. Be courteous and respectful of other passengers and their personal property

  12. Driver do not make "non-scheduled" stops

  13. Please remove all personal items when exiting the vans

  14. Pets are only allowed in vehicles if they are in proper cages

PICK UPS:

Please be ready by your scheduled pick up time so as to avoid delays for your driver and other passengers. Dispatch advises that you could be picked up 15 minutes before or after your scheduled pick up time. Passengers should wait where they can see arrival of the transportation vehicle.

NOTE: FRS Transportation will NOT be responsible for any items left in our vehicles or for any lost, damaged or stolen articles.

COMPLAINTS:

Call the Chief Executive Officer at 937-661-6953 or e-mail the CEO at: dlucas@familyrecoveryservices.org

PASSENGER ASSISTANCE:

FRS transportation provides:

Curb to curb Service

Door to Door Service is provided upon request and per certain contractual agreements as follow:

  • Drivers will assist passengers upon boarding and unboarding vehicles

  • Drivers will then watch to make sure clients are safely within the facility or home before leaving UNLESS client or a family member has informed Dispatch that further assistance is necessary and what type of assistance is required

  • Wheelchair clients must have a safe, legal and easily accessible ramp for the drivers to be able to provide assistance

  • Drivers will tie down wheelchairs, secure all assistance mobility devices and assist with seatbelts and car seats as needed

YOUR SAFETY AND THAT OF OUR DRIVERS ARE ALWAYS OF THE UPMOST IMPORTANCE TO US

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